Job Application for TIR-102
Senior Officer- Authorization and Card Fraud Monitoring Officer - Doha, Qatar - TIR-102
Experience : 3-5 Years
Salary : As per Industry Standards + Shared Accommodation + Local Transport + Individual Visa + Flight Tickets
Location : Doha, Qatar
Skill Set : Card Fraud Monitoring
Job Details :
- Key Accountabilities
- Ensure all authorization, cancellation, verification and merchant queries/ requests received via telephone, fax and email from internal and external customers are handled in an accurate and professional manner.
- Ensure BONUS request is reviewed, presented and loaded in an accurate manner following Bank guidelines and DOAs related to Retail Credit and other Departments.
- Ensure all requests for credit and debit card status activation/reactivation/blocking, Code11/ACP limit change, card recovery, call for credit, VRM exclusion, FRM whitelisting, 3D whitelisting, travel plan, online daily limit transfer change and fund transfer alerts are accurately processed within TAT and in accordance with the SOP and DOA.
- Ensure that Amiri Flight Report is generated twice daily and cards are replenished to its full credit limit as required.
- Ensure all incoming calls through campaign and local numbers are answered within Service Level and in a courteous and professional manner.
- Ensure to monitor, review and prompt action on all fraud cases/queues via Email Alerts, VRM and FRM within TAT and in accordance to the SOP.
- Ensure proper escalation of all system-related issues 24/7
- Handling of all activities assigned by the Line Manager and Department Head.
- Adherence to the roster on shift duties which includes weekends and holidays to maintain business continuity 24/7. Other Accountabilities
- Full compliance with company policies, procedures and standard of ethic, integrity and scheme regulations.
- Key Interactions
- Minimum Qualifications:
- University Degree
- Minimum Experience:
- 5-year experience in Banking preferably with 3 years of experience in related roles
- To apply share your resume to email@example.com / can reach on 080-40945777